Returns & Exchanges

At Ditch The Guilt, we stand by the quality of our sugar-free treats; however, due to the perishable nature of our food products, we can only offer replacements or refunds for items that arrive damaged or defective. Please contact our support team within 24 hours of delivery to initiate a claim for any compromised orders.

Return Process

• 1.
  Report the Issue

  Send an email to our support team within 24 hours of receiving your package, including your order number and a brief explanation of the concern.

• 2.
  Provide Visual Evidence

  Attach clear photographs of the damaged product and the original packaging to help our quality control team assess the situation.

• 3.
  Wait for Verification

  Our team will review your request within 2 business days to verify the defect or shipping damage against our quality standards.

• 4.
  Receive Resolution

  Once approved, we will immediately process a replacement shipment at no extra cost or issue a full refund to your original payment method.